Virgin Active Clubs

Position summary

Industry: Health & Fitness

Job category: Health, Fitness, Medical and Optometry

Location: Umhlanga

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Your Purpose... To Inspire people to live active lives. As a service ambassador, you will deliver an exceptional in-club member experience aligned to our business values. Our members and non-members will be at the receiving end of this exceptional member experience possible through your daily interactions and engagement and that all duties and responsibilities are carried out effectively and according to our world-class standard.

Job description

Your Duties and Responsibilities...

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Communicating and providing information to staff, members and prospective members
Controlling access into the facility
Manage operational and administrational requirements
Engaging with members by delivering excellent customer service experiences, driving digital engagement and inspire member loyalty
Supporting the member floor experience through promoting safe exercise, and maintaining cleanliness of the exercise floor
Control all cash through the reception area and ensure that compliance is maintained

Minimum requirements

Our Minimum Requirements...

We can't live without...

Grade 12 Senior Certificate and/or NQF Level 4 or higher equivalent preferably in the fitness environment
Previous frontline experience in a customer service industry
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Sound knowledge of club rules, operating standards, and safety protocol
Excellent Customer Service Experience

REGISTRATION SUPPORT

Tel: 010 140 3099
virginsupport@pnet.co.za

The Diversity & Inclusion
Our commitment to employment equity measures, Virgin Active will target suitably qualified candidates from previously disadvantaged groups as part of its recruitment process, with the exception where a particular role sought to be filled is already adequately represented by the afore-mentioned groups.

Vaccine statement
Our duty as an employer is to ensure the safety of our people. Our business therefore supports the South African COVID-19 vaccination programme and we encourage all our people to protect not just themselves and their loved ones but also, colleagues, by getting vaccinated as required in terms of nation roll-out measures.

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Service Ambassador