Club General Manager - Sun Valley
Listing reference: vaclb_000951
Listing status: Under Review
Apply by: 17 May 2023
Position summary
Industry: Health & Fitness
Job category: Sports and Fitness
Location: Fish Hoek
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
To inspire people to live active lives
This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.
Job description
Financial Management
- Budgeting and expense control of larger facilities
- Ensuring that the club operates as a profitable business unit
- Control income and expenses against budget
- Manage according to company standards in order to reduce risk (salary requirements, Audit reports, etc)
Facility Management
- Overall operations of the facility
- Responsible for managing and overseeing the Health and Safety standards
- Manage preventative and corrective maintenance procedures according to company policy, including refurbishment and development projects
People Management
- Responsible for the recruitment, development and training of staff
- Ensure all information is communicated effectively to a larger staff and tenant compliment
- Implement and ensure the adherence to required policies, procedures and systems
Customer Experience
- Implement and sustain a strong member focus
- Provide solutions to a demanding member base on queries and complaints in line with the company policy
- Ensure excellent customer service according to the company brand standards
Competitor Analysis
- Understand how to mitigate competitor risk
- Conduct regular analysis of the competitor landscape
- Notify senior management of potential risk
Minimum requirements
- Matric or equivalent NQF level 4 is essential
- Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager
- Must have successfully completed the internal Learn to Fly programme
- Must be financially proficient and have a good financial acumen
- Must have a business owner approach
- Must have a solid understanding of the market, with good insight into the competition
- Must be able to manage multiple priorities
- Good customer relations and interpersonal skills
- A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills
- Proven track record working within an ever changing and pressurized environment